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We take appointments only at Luvu Spa & Brow Design. We highly recommend booking an appointment whenever possible, as we are not always able to accommodate last minute appointments.
When you make an appointment, that time is guaranteed especially and only for you. However, please keep in mind that we are often booked back-to-back. If you are 15+ minutes late, we will still do our very best to accommodate all or some of your services, but unfortunately we are not always able to do so. We recommend planning to arrive 5 minutes early to account for traffic and parking.
For services of $20 or more, and all services booked online, we require a credit card number in order to secure your appointment time.
We require at least an 24 hour notice to cancel or reschedule an appointment. We understand things may occur that are uncontrollable so we provide a multitude of ways to contact us; phone, email, text, and online booking services. Our time is highly desired by many other clients, and the cancellation policy provides us with the time to contact & accommodate another request. If you are more than 15 minutes late or failed to provide 24 hour notice, we reserve the right to charge your total service cost on your credit card on file. Some restrictions apply.
Luvu Spa & Brow Design gift cards are treated like cash. They may be used towards services and retail purchases at our location. Gift cards may not be exchanged for cash, and they cannot be replaced if lost, stolen, or used without authorization. They never expire, so even if you misplace yours, it’ll never be too late to come back and use it.